Thank you for choosing TJ’s Affordable Cleaning Services. By booking or receiving any service, you agree to the following Terms & Conditions. Please review them carefully.

 

1. Accurate Information & Additional Fees

You agree to provide accurate and complete information when requesting services to help us determine the correct rate.
If, upon arrival, we determine that additional time or scope is required to complete the cleaning, additional fees may apply.
We will always communicate these changes before proceeding.

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Pricing may be adjusted if the home details provided differ from verified property information.

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2. Cleaning Service Limitations​

For safety and quality assurance, please note the following:

• We clean only conditioned living spaces (areas with heating or cooling). We do not clean patios, balconies, or other non-conditioned outdoor areas.

• We do not climb higher than a two-step ladder. Extension dusters and vacuum attachments will be used to reach high areas.

• We do not move items over 20 pounds.

• We do not open closed doors unless specifically noted in your service order.

• We do not clean walls or fireplaces.

• We do not remove mold or mildew.

• We do not clean or handle biohazard materials, including feces, urine, vomit, or blood.

• We do not use bleach unless requested by the client, and TJ’s Affordable Cleaning Services is not responsible for any resulting damage.

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3. Arrival Windows

Arrival windows are provided to accommodate unforeseen delays such as traffic. Our teams will arrive within the stated window for your convenience. To ensure our schedule runs smoothly, your cleaning team may arrive up to two hours earlier or later than your scheduled time. If any adjustments are necessary, we will notify you.

 

4. Cleanliness Level Categories

Our cleaning estimates are based on the current condition of your home:

Level 1 – Regularly (Well-Maintained):
Light dust, minimal buildup, and well-maintained surfaces. Ideal for maintenance cleanings.

Level 2 – Sometimes (Moderately Maintained):
Some buildup, light clutter, or mild grease and soap scum. May require extra attention. Suitable for deep or bi-weekly cleanings.

Level 3 – Rarely (Heavily Used or Neglected):
Heavy dust, grime, clutter, or staining. Requires a full deep cleaning with additional time and resources.

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5. Customer Satisfaction Guarantee

Your satisfaction matters to us. While our services are non-refundable, if you are unhappy with your cleaning, please contact us within 24 hours at info@tjaffordablecleaning.com. We will send a team member to make it right. That's our promise to you!​

 

6. Cancellation & Rescheduling Policy

• Each customer is entitled to one free cancellation.

• All subsequent cancellations will incur a $50.00 fee.

• A minimum of 48 hours’ notice is required to cancel or reschedule an appointment without penalty.

• Less than 24 hours’ notice may result in being charged up to the full price of the service.

• Customers are entitled to one complimentary reschedule; additional reschedules incur a $50.00 fee.

 

7. Ongoing Services Policy

We’re proud to offer recurring cleanings for loyal customers.
 

1. One Free Cancellation: One complimentary cancellation is allowed.

2. Subsequent Cancellations: Each additional cancellation incurs a $50.00 fee.

3. Cancellation Requests: Email info@tjaffordablecleaning.com to cancel or reschedule ongoing services.

4. Rate Adjustments: Restarting services after cancellation will be billed at the current rate.

5. Skipped Areas: Skipping rooms during a cleaning does not change the Ongoing Services rate.

6. Schedule Days: Ongoing services are scheduled Monday through Thursday only.

7. Company Cancellations: TJ’s Affordable Cleaning Services reserves the right to cancel or discontinue services at any time, with or without notice.

8. Ongoing service cleaning levels may be adjusted based on the current cleanliness of your home. Updates can be made with or without prior notification.

9. For ongoing cleanings, all future appointments remain unchanged unless canceled or rescheduled at least 48 hours in advance.​

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8. Missed Appointment & Access Policy

If our team arrives and cannot access your home (no one present, key not provided, or entry denied), you will be charged the full price of the scheduled service.

 

9. Short-Term Rental Cleaning Policy

To ensure smooth turnovers for hosts:

 

1. Linens & Towels: Each bed must have two duvet covers and two full sets of bedding.
   Two lightweight towel sets are required per bathroom.

2. Laundry: We handle all laundry off-site for efficiency.

3. Minimum Bookings: A minimum of three cleanings per month is required to qualify for short-term rental rates. Fewer than three cleanings per month will be billed at our Deep Cleaning rate.

4. Inventory: The property must be stocked with linens, towels, and supplies before each cleaning.

5. Non-Compliance: Missing supplies or linens may result in an additional minimum fee of $50.00.

6. Walk-Through: A pre-service walk-through is required for all new short-term rental clients.

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10. Discounts & Promotions

All discounts or promotional codes must be applied and booked before their expiration date.
By using our services, you permit TJ’s Affordable Cleaning Services to use before-and-after photos of your property for promotional purposes (no identifying details will be shown).

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11. Gift Card Policy

1. Expiration: Gift cards expire one year from purchase date.

2. Lost/Stolen Cards: TJ’s Affordable Cleaning Services is not responsible for lost or stolen cards.

3. Non-Transferable: Gift cards cannot be exchanged for cash or transferred to another person.

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12. Parking Fees

If paid parking is required, the actual parking cost will be added to your invoice. A receipt can be provided. You may also provide a parking permit or pass to avoid this fee.

 

13. Payments & Fees

• Payment is due by 5:00 PM on the day of service.

• Late payments will incur a $75 per day late fee.

• A $7 processing fee applies to in-person credit card payments; $8 for remote payments.

• You authorize TJ’s Affordable Cleaning Services to charge your card on file for all scheduled services and applicable fees.

• No refunds will be issued for completed services.

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14. Right to Refuse Service

We reserve the right to refuse service to anyone for any reason, including unsafe environments, unsanitary conditions, or property concerns. We may also refuse to clean specific areas at our discretion.

 

15. Water & Electricity Requirements

Access to running hot water and electricity is required to complete cleaning services safely and effectively.

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17. Agreement

By scheduling, confirming, or paying for a cleaning service, you acknowledge that you have read, understood, and agree to these Terms & Conditions.

 

Thank you for trusting TJ’s Affordable Cleaning Services with your home or business.
We appreciate your cooperation and look forward to serving you!​​​​​​​​